Return & Refund Policy

Return and Exchange Policy

Scope and Purpose
This return, refund, and exchange policy applies to all purchases made through Falkenstil (https://foxesfashion.com).

Contact Information
For questions regarding returns, refunds, or exchanges, please contact our customer service:
Email: info@foxesfashion.com
Phone: +61 485 988 309
Address: Falkenstil, Strada Argeșelu 15, 040872 Bucharest, Romania

Return Period
Customers in Germany have the right to cancel their purchase and return the product within 30 days of the delivery date without having to provide a reason.

Return Instructions
Return Confirmation: To initiate a return or exchange, please contact our customer service at info@foxesfashion.com with your order number and a detailed description of your request (return or exchange).
Return Authorization: After reviewing your request, you will receive detailed instructions for the return or exchange.

Exchange Instructions
If you wish to exchange your item for a different size, color, or product, please contact our customer service. We will guide you through the exchange process to make it quick and easy.

Packaging and Shipping
Carefully pack the item in its original packaging with all attached labels.
Include the return or exchange authorization form and any necessary documents.
The return shipping costs and return label are to be borne by the customer.

Costs for Returns and Exchanges
For defective products: There are no costs for the customer. This applies to incorrect products that were damaged by the carrier or defective items.
For change of mind or exchange: The actual shipping costs for returns are to be borne by the customer. This applies if the product is incorrect, the item does not match, or a different size/color is required.

Specific Conditions for Returns and Exchanges
Change of mind: If you change your mind after purchase, you can return or exchange the product within 30 days of the delivery date, provided it is unused, undamaged, and in its original packaging.
Defective or incorrect products: If you receive a defective or incorrect product, please contact our customer service immediately. We will cover the return costs and arrange for a refund or replacement product.
Damaged products: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

Processing Times
Processing returns or exchanges: After receiving and inspecting the returned item, we will process the refund or exchange within 7 business days. You will receive a confirmation email.
Refunding period: Once the return or exchange is approved, the refund will be processed to the original payment method within 7 business days.

Return Address
Please send all returns and exchanges to the following address:
FoxesFashion, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Shipping Methods and Costs
Shipping Method: DHL with tracking (Track & Trace).
Restocking Fees: There are no restocking fees.

Rights
This policy does not affect your statutory rights.

Questions?
Please check our FAQ page or contact our customer service: