Frequently Asked Question

1. What is your return and refund policy?

Customers in Australia are entitled to cancel their purchase and return the item within 30 days of the delivery date without needing to provide a reason. If you decide to return or exchange the product after the purchase, you have a 30-day window from the delivery date, as long as the item is unused, undamaged, and in its original packaging. Once we receive and inspect the returned item, we will initiate the refund or exchange within 7 business days, and you will receive a confirmation email.

For further details, please refer to our Return & Refund Policy

     

2. Do you offer free shipping?

Yes, free shipping is available for all orders within Australia. Delivery timelines may differ based on your location, and you can find comprehensive information regarding shipping times and terms in our Shipping Policy.

       

3. Can I track my order?

Absolutely, you can track your order online. Simply go to our Order Tracking Page and input your tracking number to check the status and updates of your shipment.

 

4. What payment methods do you accept?

We provide a range of secure payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay and Google Pay (for mobile devices)

All transactions are processed securely to protect your information. For additional details, please consult our Payment Policy.

 

5. How can I contact customer service?

You can reach us via:

Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM.

For quicker responses, you may also use the form available on our Contact Us page

 

6. Do I need to have an account to order?

No, creating an account is not necessary to place an order with us.



Contact Information:

Company name: FoxesFashion

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

E-Mail: info@foxesfashion.com

Contact Form: Contact Us

Phone: +61 485 988 309

Company number: 16071072

Customer service: Monday to Friday between 9:00 AM to 5:00 PM