Frequently Asked Question

1. What is the processing time for a refund?

Refunds are typically processed within 7 business days after we receive and inspect the returned item. You will receive an email notification confirming the completion of your refund.

For further details, please refer to our Return & Refund Policy.

2. What is the timeframe for processing and delivering my order?

Your order will be processed within 1-2 business days. The expected delivery period is approximately 3-5 business days, meaning you can anticipate receiving your order in about 4-7 business days in total. For additional information on shipping and related details, please refer to our Shipping Policy.

3. Is worldwide shipping available?

Regrettably, we currently only offer delivery within Australia.

4. Can I track my order?

Once your order is shipped, you will receive an email containing a tracking number. You can monitor your order's progress on our website by visiting Track Your Order.

5. Is it possible to modify my delivery address after placing an order?

Regrettably, once your order has been processed or shipped, we cannot accommodate changes to the delivery address. We advise you to double-check your address before finalizing your order to ensure a seamless delivery experience.

6. What payment methods do you accept?

We support a range of payment methods, including major credit and debit cards (such as Visa, MasterCard, and American Express), as well as PayPal and mobile payment solutions like Apple Pay and Google Pay.

All transactions are processed securely to protect your information. For additional details, please consult our Payment Policy.

7. How can I contact customer service?

You can reach us via:

• Email: info@foxesfashion.com
• Phone: +61 485 988 309
• Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Business Hours: Monday to Friday between 9:00 am to 5:00 pm.

For quicker responses, you may also use the form available on our Contact Us page.

8. Do I need to have an account to order?

No, creating an account is not necessary to place an order with us.

9. What measures are in place to secure my online order?

Your online order is safeguarded with top-notch security. We utilize advanced SSL encryption technology for all transactions on our website, ensuring your privacy and safety. Additionally, we consistently update and monitor our site to uphold the highest security standards.